Welcome to Tortokart. By accessing or using our website tortokart.com, you agree to the terms and conditions outlined below. Please read them carefully before using our services.

1. Use of Website

  • You must be at least 18 years old or using the website under parental supervision.
  • You agree to use the website only for lawful purposes.
  • Any misuse, unauthorized access, or unethical activity is strictly prohibited.

2. Account Registration

  • Some features may require account creation.
  • You are responsible for keeping your login credentials confidential.
  • Tortokart is not liable for any unauthorized access due to your negligence.

3. Product Information

  • We aim to provide accurate details (price, description, images), but minor variations may occur.
  • Colors and patterns of handmade items may slightly differ due to lighting or production variations.
  • Prices may be updated without prior notice.

4. Orders & Payments

  • Placing an order signifies your agreement to purchase the selected products.
  • We reserve the right to accept, reject, or cancel any order due to:
    • Payment issues
    • Stock unavailability
    • Technical errors
    • False or incomplete information
  • Payments must be made through accepted methods displayed at checkout.

5. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.
  • Delivery timelines may vary based on location, courier availability, or unforeseen delays.
  • Incorrect shipping details provided by the customer may cause delays or extra charges.

For full details, refer to our Shipping & Cancellation Policy.

6. Returns, Refunds & Cancellations

  • Returns are accepted per our Return & Refund Policy.
  • Refunds are processed within the specified timeframe after inspection.
  • A ₹100 restocking fee applies to eligible returns (unless due to our error).
  • Order cancellations must be requested before dispatch.

7. Pricing & Taxes

  • All prices are displayed in INR (₹).
  • Taxes, delivery fees, and discounts may apply as per policy and law.

8. Intellectual Property

  • All content on tortokart.com, including text, images, graphics, designs, logos, and product photos, is the intellectual property of Tortokart.
  • You may not copy, use, distribute, or reproduce content without permission.

9. Prohibited Activities

You must not:
❌ Use the website for fraudulent or illegal purposes
❌ Interfere with the site’s security or performance
❌ Copy content without authorization
❌ Misuse offers, discounts, or referral systems

10. Limitation of Liability

Tortokart is not responsible for:

  • Minor product variations
  • Shipping delays beyond our control
  • Loss or misuse of login credentials
  • Damages caused by improper product use

Our liability is limited to the order value of the purchased product.

11. Third-Party Links

Our website may include links to third-party services or websites. Tortokart is not responsible for their content, policies, or actions.

12. Privacy

Any personal information you provide is handled as per our Privacy Policy.

13. Modifications

We may update these Terms & Conditions at any time. Continued use of the website after updates constitutes acceptance of the new terms.

14. Governing Law

These terms are governed by the laws of India. Any disputes will fall under the jurisdiction of applicable courts in Kerala.

15. Contact Us

For questions or concerns, please reach out:

📧 Email: support@tortokart.com
📱 WhatsApp: +91 8547146865
🌐 Website: www.tortokart.com