Q1: How long does shipping take?
A: Standard shipping is 3–7 business days within India for stocked items. Handmade items may take an additional 4–5 days after stock clears. Exact ETA is shown at checkout.
Q2: Do you offer free shipping?
A: Not currently. Free shipping may be available during promotions or above a minimum order value. See our Free Delivery page for updates.
Q3: How can I track my order?
A: After dispatch you’ll get a tracking number via email / WhatsApp. Use it on the courier site or contact us for help.
Q4: What payment methods do you accept?
A: Cards (Visa/MasterCard), UPI, NetBanking, major wallets and COD where available. (List yours.)
Q5: Can I cancel my order?
A: Orders can be cancelled before processing/dispatch. Contact support immediately with your order number for cancellation requests.
Q6: What is your return window?
A: Returns accepted within 7 days of delivery for eligible items. A restocking fee of ₹100 applies where returns are approved (unless due to our error).
Q7: Are handmade toys refundable?
A: Handmade toys and babywear are eligible for return only if damaged, defective, or incorrect at delivery. Provide photos for approval.
Q8: How do I request a return or exchange?
A: Contact support via WhatsApp or email within 7 days with photos and order number; we’ll guide you through the process.
